How to Submit a Support Services Case

Libra OnDemand Support Services provides expert-level technical support, advanced web-based tools and best practices training to its valued customers. Users can easily receive assistance by submitting cases to Support Services via the Libra OnDemand Support Portal. 

A Support Services Consultant or your Customer Success Manager will provide you with a Username and Password to the Libra OnDemand Support Portal. If these credentials have not been provided, please contact support@libraondemand.com. Please note that the Username and Password for access to the Support Portal are different from your Libra OnDemand (salesforce.com) Username and Password used to access the Libra OnDemand HRM system. 

The following steps outline the process for submitting a Support Services case:

1. To access the Support Portal, go to the Libra OnDemand website at www.libraondemand.com and click the “Login” button at the top right of the screen.
2. Enter your Support Portal Username and Password in appropriate fields.
3. Once logged in, you now have access to the Welcome to Libra Support Portal screen.
4. To submit a Support Services case, click on the “Log A Case” tab, complete the required fields, and click the “Submit” button at the bottom of the screen.
5. Once the case has been submitted, you will receive an auto notification email, confirming that your case has been successfully logged in the Support Portal. A Support Services Consultant will then contact you for assistance, pursuant to the terms of the Libra OnDemand Service Level Agreement (“SLA”) described at http://www.libraondemand.com/support_policy.

A brief video tutorial may be viewed here. 

Click on image to view video tutorial.