We have completed full two-way integration between Libra OnDemand CRM and epitome PMS, one of the leading hotel property management systems with thousands of hotel customers worldwide. This integration enhances the functionality of both applications to help hoteliers provide superior customer service.
Full two-way synchronization of customer profiles is supported, including ability to centralize customer information across multiple hotels. Guest History profiles in PMS are synchronized with Contact information in Libra onDemand, while Company and Travel Agency profiles are synch’ed with Libra’s Account profiles. Furthermore, we have implemented the additional option to track Bookers, i.e. persons within hotel customers’ organizations who are responsible for making travel decisions.
Revenue information automatically flows into Libra OnDemand after each night audit, updating Account and Contact related statistics fields. We currently track ADR, Net Revenue, Stays, Cancels and No Show statistics. Production reports in Libra OnDemand provide account intelligence to help accurately drive sales and marketing efforts.
One additional feature of the integration is the ability to automatically send guest’s preference information to the PMS. When guests arrive at the hotel, the receptionist will know what is their favorite room, what are their lifestyle preferences and what VIP level of service the guests are entitled to.