Entries in Support (4)

Wednesday
Jun202012

Libra OnDemand Customers Upgrading to Newmarket® International Technical Support

In an effort to enhance our level of service and increase value to our customers, I am pleased to announce that Libra OnDemand will be transitioning to a unified support environment with Newmarket International Technical Support. This transition will occur on Monday, July 2, 2012 at 12:00 AM Eastern Time.  In addition, I would like to introduce Ms. Erin Jacobsen, Vice President, Technical Support for Newmarket International.


A leader in providing world class service, Newmarket International Technical Support has been awarded a 2012 MarketTools ACE (Achievement in Customer Excellence) Award in the areas of Worldwide Customer Support, Platinum Customer Support, Americas Customer Support and Americas Project Management. 2012 marks the sixth consecutive year that Newmarket International has been recognized for customer excellence with a MarketTools ACE Award and reinforces our commitment to deliver outstanding customer service to new and existing Libra OnDemand users.

Please review our updated SLA document online, located at this link:
http://www.newmarketinc.com/legal/ 

This upgrade is taking place to ensure that all customers receive the full benefits of Libra OnDemand, limiting the amount of time taken to respond to a support request and providing true global service support. Technical support will remain monitored on a 24/7/365 basis. In addition, Libra OnDemand customers will now be supported by multi-language, global regional call centers.

Americas: 
603.427.6400 
Europe, Middle East and Africa: 
(UK) +44(0)208.481.6622 
Asia Pacific: 
+65-6735-5988 

To find your specific regional contact information, reference the support services section of the Newmarket International website, found here: http://www.newmarketinc.com/support-services/ 

As in the past, we will continue to provide customer service through a Support Services Portal. Existing registered users will be contacted via email and prompted to update their password for a new portal link. Usernames for Libra OnDemand customers will remain the same after the transition to the new Support Services Portal. The existing Libra OnDemand Support Portal link will be redirected to this new URL on the transition date.

To access the Newmarket International Technical Support Portal, navigate here:
http://www.newmarketinc.com/support-portal/ 

We value your business and look forward to continuing to serve you in the future. If you would like more information or have any questions, please feel free to contact me directly at ghopkins@libraondemand.comor Erin at ejacobsen@newmarketinc.com. This is an exciting time for Libra OnDemand customers. We look forward to working together to achieve continued success for your hospitality organization.

Sincerely, 

Gregg Hopkins
President, Libra OnDemand
Newmarket International

Erin Jacobsen
Vice President, Technical Support
Newmarket International

Wednesday
Mar282012

Another Libra OnDemand Package Update!

Changelog 

Sales & Catering

-Process of creating  merge documents became much easier and doesn’t require developer assistance in the most cases
-Inquiry Enhancements: Ability to qualify inquiry by changing picklist value to “Qualified” and using “Qualify” button. Booking to follow Inquiry type
-Keep/Retain sort order when cloning with items
-Tool for creating Stat Room Types to populate availability for Group Booking
-Function Room order fixed for Function Diary
-Triggers optimization to resolve bugs when creating/modifying Groups

Email Marketing

-Email Campaign Wizard
-Multi picklist support in Email List builder

Loyalty Module

-Ignore leading zeros when matching Guest Profile by Member Card Number
-Freeform rate code support in Loyalty Batch to support non property specific rate codes

Minor improvements / bug fixes

-First uppercase letter for middle name in reservation confirmation

Friday
Feb242012

New Libra OnDemand Package Update

Changelog:

Sales & Catering 
- New JS Function Calendar (available through the “Function Diary” button on the Booking) 
- Support of Function priorities
- Validation of parallel Definite bookings
- Status following for Functions & Groups
Loyalty Module
- Added Support of Multi certificate per transaction
- Added period of activity for Rewards to have different price per period
- Introduced concept of Sub Rules which makes process of creating rules easier
- Added “Required days” option to select day(s) of week when the rule is active
Email Marketing
- Added sorting to Email Template List page

 

This package may also fix some isolated trigger related issues when changing status on Booking/Group or deleting Groups.

Contact Libra OnDemand Support with any questions.

Monday
Jan302012

New Libra OnDemand Package Update

New enhancements have been added in our recent package of Libra OnDemand!

January 2012 Release Notes:

  • Added support of Interest Categories 
  • Owner name designation on Functions
  • SurveyRedirect VF page to integrate LOD Survey functionality with external systems
  • Loyalty Module Enhancements

In order to ensure any custom implementations are compatible with this release, fill out a support request to be updated!