Leading hospitality CRM company continues growth with addition of Customer Success Manager, Account Executive —
Libra OnDemand, the leading provider of Cloud-based hospitality applications designed to drive sales and increase revenues for the world’s premier hotel organizations, continues its impressive growth pace with the addition of two experienced professional hospitality technology executives.
John Figueroa joins Libra OnDemand as its newest Customer Success Manager, responsible for helping clients get the most out of the system’s comprehensive suite of applications. While Libra OnDemand is famously intuitive and user-friendly, the sheer breadth of its capabilities sometimes requires a knowledgeable expert like Figueroa to help users navigate the technology and maximize its potential. Figueroa has extensive experience with Libra OnDemand’s backbone platform, Force.com, having used it in his most recent position as Technology Relationship Manager for Universal Orlando Resort.
Also joining Libra OnDemand is Darrin Whipple, who assumes the role of Account Executive. The personable Whipple makes it a point to provide seamless customer service from initial trial and demo to proposal and agreement preparation through implementation to long-term support. Whipple comes to Libra OnDemand most recently from Hilton Worldwide, where he worked as Director of Rooms and Guest Services at Doubletree Guest Suites in Lake Buena Vista, Florida. Whipple also has extensive experience and training from his time employed at the Walt Disney World Resort.
Both Whipple and Figueroa are based at Libra OnDemand’s headquarters in Celebration, Florida. “We’re fortunate to add such well qualified members to the Libra OnDemand team who contribute to the positive, growing energy in the company. That we need to continue adding personnel to handle our company’s growth is a testament to the power and popularity of Libra OnDemand as a viable mainstream option for hospitality management technology,” says Gregg Hopkins, CEO of Libra OnDemand. “John and Darrin both have extensive experience with hospitality technology systems. I’ve been especially impressed how both gentlemen immediately dove into their jobs, taking ownership of their new responsibilities and quickly becoming part of the Libra OnDemand family. I’m confident that our clients new and old will have enjoyable experiences interacting with them.”
With more than 400 clients worldwide, Libra OnDemand is the only hospitality application running 100% natively on the Force.com platform from Salesforce.com. Libra OnDemand was named one of the industry’s top new tech products and a “Force 40” application in 2009.
About Libra OnDemand
Libra OnDemand leverages the power of the world’s most popular on demand platform (Force.com) to provide a comprehensive suite of hospitality specific applications: Customer Relationship Management, Loyalty Management, Group Sales & Event Management, Analytics, Email Marketing, as well as an online consumer-facing application, Customer Portal. Libra OnDemand is a Software-as-a-Service (SaaS) application that is designed to drive sales and increase revenues for the world’s premier hotel organizations. Requiring zero infrastructure or upfront capital investment, Libra OnDemand is simple to use, easy to customize, and quick to implement. For more information about Libra OnDemand, contact firstname.lastname@example.org or visit the website www.libraondemand.com.